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It provides for analysis of services rendered by the organization. Ticketing analysis is also important to the organization. The customer is treated as an important stakeholder of the organization. This is very crucial to any customer because it provides ways through which a customer feels ownership of the organization. This means that customers can study the steps taken to review their issues in terms of time, results provided, and other levels of analysis.

Office 365 ticketing system allows for ticket analysis. As such, all tickets on Office 365 are evaluated and solutions provided before timeliness elapses. Office 365 ticketing system prioritizes timeliness. With appropriate measures, timeliness should be worked on specifically and should never be exceeded. During scheduling timeliness in terms of turnaround times are calculated on the specified tickets. Scheduling is a crucial concept for all ticketing systems because it provides a timing framework of how processes should be done. It has a scheduler that calculates the ticket time allocation based on the level and priority of the ticket. Office 365 ticketing systems work on a timeliness basis. Microsoft 365 ticketing system ensures that every ticket is accorded the best solution regardless of priority and relevance levels. Escalation on the other hand is the process of ensuring that tickets are propagated to the higher management levels if they lack proper handling methods on the lower levels. This process ensures that all tickets are handled effectively to meet the customer's needs and considerations. Ticket reassigning is the process of channeling tickets to the right location in case of misplaced identification. This is another key feature of the Office 365 ticketing system. Additionally, the ticket routing mechanism ensures that all tickets are handled separately with the best decisions and solutions provided to them. Such instances would be frustrating for both the customer and the agent. Ticket routing also ensures that tickets do not get to the wrong department.

In this case, Microsoft 365 harnesses this important feature by ensuring that the tickets are provided the best solution based on their nature of relevancy and priority. Ticketing routing involves the direction of the ticket to the appropriate channels to be handled specifically. Note that you will need to sign into your LaTech Microsoft 365 account through Microsoft apps in order to use all application features.Microsoft 365 ticketing system offers automation in ticketing routing. In addition to applications for your desktop or laptop computer, Microsoft 365 also includes a number of applications for your smartphone or tablet that can be downloaded from the appropriate app store.

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When prompted to sign in to Office 365 for licensing, enter your username and password as in Step 2.

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Once the install is complete, click вЂњCloseвЂќ Button to Finish installation.This can take some time вЂ“ especially if the installer is downloading components of Office from the Internet (typical of the Windows installer).

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On Mac computers, click through the installer and enter your username and password for the computer when prompted.On Windows computers, click Yes on the User Access Control prompt or enter your username and password for the computer, if prompted.Your computer may prompt your for administrative rights to perform the installation.Open Windows Explorer (Windows) or Finder (Mac), navigate to the Downloads folder, and double click the downloaded file to run it.

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Open the Downloads windows of your browser and click on the downloaded file to open (See support documentation for your browser for more information on download management: Chrome, Firefox), or.

If the installer does not launch automatically after downloading:.

The installation file can be large (approximately 1.75-2 GB) in some cases, and can take some time to download on slow connections.

Allow the Office 365 installation to download.

Click Install Office link in the upper right corner and select Office 365 Apps from the drop-down menu.

Select your preference to Stay Signed by checking box вЂњDonвЂ™t show this againвЂќ and clicking on Yes or No (Note: No is more secure, and strongly recommended on shared computers).

Enter in your LaTech password (password being your Louisiana Tech Moodle, email, etc.

With Louisiana Tech UniversityвЂ™s subscription to Microsoft 365 all faculty, staff, and students have access to this suite on their work and personal devices at no cost.

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Formerly known as Office 365, Microsoft 365 consists of a suite of productivity software that includes the well-known Microsoft Word, Excel, and PowerPoint.

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